Article: KB100030.
Subject: Application installers issues windows 7 64-bit machines.
Product: SuperPRO / SHK.
Version: 5.x, 6.X.
Operating system: Windows 7 x64.
Author: Rajat Mehra.


  • Trying to create a basic application installer, which includes SSDUSB.msm and SSDCONIFG.msm, using InstallShield.
  • On Windows 7 64-bit machines, the installer runs fine but soon after connecting the sentinel key, it fails to find the location of sentinel drivers.
  • As a result, the key is listed as ‘Other Devices’ under Device Manager.


  • We can simply update the drivers under device manager by browsing it to the location C:\Program Files(x86)\Common Files\SafeNet Sentinel\Sentinel System Driver
  • This will take care of the issue on the particular client machine


  • After including the msm files, we need to add required custom actions (Refer to help file for the list of Custom Actions.)
  • In the same InstallShield project create a new feature as “USB_Driver” and include ” SSDConfigFiles and SSDUSB” under this feature (as shown below.)
  • Build the installer.
  • Tested with InstallShield 2011 and InstallShield 2012 and it worked for me.